KARIM, Sarfaraz; ARORA, V.P.S. Assessment of Factors that affect Customer Retention in Punjab National Bank: Amroha Branch. International Journal of Advances in Social Science and Humanities, [S. l.], 2018. Disponível em: https://ijassh.com/index.php/IJASSH/article/view/218. Acesso em: 18 may. 2024.