CHIEN, Shih-Chien. Building the Customer Satisfaction Forecasting Model for Coffee Chain Stores: A View from Service Quality, Customer Value and Brand Equity. International Journal of Advances in Social Science and Humanities, [S. l.], 2018. Disponível em: https://ijassh.com/index.php/IJASSH/article/view/155. Acesso em: 22 jan. 2025.