Job Satisfaction and Emotional Labour of Cabin Crew

Abstract

This research aims to know correlation between job satisfaction with emotional labour of Garuda Indonesia Airline’s cabin crew. Sampling collection method used is purposive sampling with the sample numbered 50 cabin crews. The data collected by questionnaire adopted from Emotional Labour Scale (ELS) by Brotheridge and Lee [1] and Job Satisfaction Survey (JSS) adopted from Spector [2] and processed using the correlation analysis product moment of Pearson. The reliability value of job satisfaction scale is 0,954 and reliability value of emotional labour scale is 0,820. Based on the results of the research and analysis of the correlation coefficients obtained -0,548. These results indicate that there is a negative relationship between job satisfaction and emotional labour of Garuda Indonesia Airline’s cabin crew. That is, the higher the level of job satisfaction then the lower the level of the cabin crew’s emotional labour. Conversely, the lower the level of job satisfaction then the higher the level of the cabin crew’s emotional labour.

Keywords: Job Satisfaction, Emotional Labour and Cabin Crew.